Privacy Policy

Privacy Policy

Remember This Tech Computer Solutions
Last Updated: 3/4/2026

1. Introduction
This Privacy Policy describes how Remember This Tech Computer Solutions collects, uses, and protects personal information when you:

• visit our website at https://www.rememberthistech.com/

• request technical support or repair services

• communicate with us by phone, email, or website forms

By using our website or requesting services, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We may collect personal information including:

Customer Information

• Name

• Email address

• Phone number

• Physical address (for service calls or installations)

Device Information

• Computer make and model

• Device serial numbers

• Hardware configuration

• Software configuration

Technical Information

• IP address

• Browser type

• Website usage data

This information may be collected through:

• website contact forms

• service requests

• email communications

• in-person service interactions

• website analytics tools

3. How We Use Information
Information may be used for the following purposes:

• responding to customer inquiries

• scheduling service appointments

• performing repair or installation services

• communicating service updates

• providing invoices or receipts

• improving website performance

• maintaining business records

We collect only the information reasonably necessary to perform requested services.

4. Technician Data Access
During diagnostics, repair procedures, operating system installation, or troubleshooting, technicians may require temporary access to:

• operating systems

• user accounts

• file directories

• storage devices

While technicians do not intentionally access personal files, customers acknowledge that such access may occur as part of performing technical services.

Technicians will not intentionally copy, distribute, or disclose personal files unless necessary to complete requested services.

5. Customer Responsibility for Sensitive Data
Customers are strongly encouraged to remove or back up sensitive information before submitting a device for service whenever possible.

Sensitive information may include:

• financial records

• personal documents

• passwords

• private photos or communications

• business records

Remember This Tech Computer Solutions is not responsible for sensitive information stored on devices submitted for repair or service.

6. Data Transfer and Recovery
Data transfer and recovery services may be offered when requested.

Successful transfer depends on:

• the condition of the storage device

• system compatibility

• the availability of backups

Data recovery cannot be guaranteed.

Customers acknowledge that data loss may occur due to hardware failure or corrupted storage media.

7. Remote Support Services
In some cases, remote technical support may be offered.

Remote sessions may require technicians to:

• view the customer's screen

• control the customer's computer temporarily

• access system settings

Customers grant permission for technicians to interact with the system during remote support sessions. Remote access is used only for the duration required to complete the requested service.

8. Photo Documentation

To document device condition and completed repairs, Remember This Tech Computer Solutions may photograph equipment before or after service.

Photographs are used solely for:

• service documentation

• repair verification

• dispute resolution

Photos will not include personal files or private data whenever possible.

9. Information Sharing
Remember This Tech Computer Solutions does not sell, rent, or trade personal information. Information may only be shared:

• when required by law

• when necessary to complete requested services

• with trusted service providers such as payment processors or hosting services

These providers are required to maintain reasonable privacy protections.

10. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyze website traffic. Cookies may collect information such as:

• pages visited

• time spent on the site

• browser type

Users may disable cookies through their browser settings.

11. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.
However, no electronic storage or transmission method is completely secure, and absolute security cannot be guaranteed.

12. Your Privacy Rights
You may request to:

• access personal information we hold about you

• correct inaccurate information

• request deletion of information when legally permitted

Requests may be submitted through the website contact page.

13. Children's Privacy
Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Updates will be posted on this page with the revised date.

15. Contact Information.
For privacy questions or requests: Remember This Tech Computer Solutions sales@rememberthistech.com